Refund policy

Last updated: May 29, 2025

We understand that sometimes a return is necessary. To ensure fairness and account for the specific nature of our products, we handle returns on a case-by-case basis.

Our Return Policy

  • Case-by-Case Evaluation: All returns are subject to individual review and approval. This allows us to consider the unique circumstances of each item and situation.
  • Restocking Fee: A 35% restocking fee may be applied to approved returns. This fee helps cover the costs associated with processing, inspecting, and preparing returned items for resale. The application of this fee will depend on the specific item being returned and its condition.
  • Eligibility: To be considered for a return, items must typically be:
    • In their original condition.
    • Accompanied by proof of purchase.
    • Returned within a specified timeframe (this will be communicated to you during the case-by-case evaluation).
  • Non-Returnable Items: Certain items may not be eligible for return due to their nature (e.g., custom-made products, perishable goods, or items where hygienic concerns apply). Any such exclusions will be communicated at the time of purchase or during your return inquiry.

How to Initiate a Return

If you wish to inquire about a return, please email our team at ServiceDept@BraunNorthwest.com with your order details and the reason for your request. We'll then evaluate your case and provide you with further instructions.